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AIOps is shorthand for Artificial Intelligence for IT Operations; it is an expression coined by Gartner in 2016 which indicates a process where artificial intelligence (AI) techniques are used to maintain IT infrastructure. AI solutions are used to enhance the process of retrieving, collecting, analysing, and reporting data for IT operations and to automate and streamline IT service management and operational workflows, such as performance monitoring, workload scheduling, and data backups.